Electricity

Application may be filed with the company in the following manner:

• • by mail at: 36 D Yevhena Konovaltsia Street, Kyiv, Ukraine, 01133, office 25

  • personally to the company at the above address;

  • during personal reception of a consumer by company's management;

  • by e-mail at: info.metukraine@met.com

Requirements to the execution of application/complaint/claim, Mandatory details:

• • For household consumption: last name, given name, patronymic, address. For legal entity consumer, individual entrepreneur consumer: name, registered address, electricity supply site.

  • Content of the raised issue of a proposal, application or compliant, inquiry or request.

  • Written application/complaint/claim must be signed by an applicant (applicants) with specification of the date. When filing an application/complaint/claim in electronic form, e-mail address, at which response may be sent to the applicant, or other applicant's contact details must also be specified. Electronic digital signature is not required when sending via e-mail.

Consideration of application/ complaint/ claim sent to MET Ukraine LLC.: 

If an application/ complaint/ claim contains an e-mail address, phone number or the company is aware of such information, a provisional response shall be provided as to the possibility of resolving the issue, or a notice of the commencement of application/ complaint/ claim consideration and time limits thereof shall be provided. A provisional response shall be provided within 1 business day after the day the application/ complaint/ claim is received. Application/ complaint/ claim shall be considered within the time limits determined by the current legislation of Ukraine.

Personal reception by MET Ukraine LLC. management:

Personal reception of consumers by the company's management shall be carried out only subject to registration in advance on days and during hours determined as working hours at:

36 D Yevhena Konovaltsia Street, Kyiv, Ukraine, 01133, office 25.

To register in advance for the reception of consumers, please call +38 044 227 82 46 or +38 050 335 37 07.

This procedure determines the process of providing information about threats to consumers' electric safety and is elaborated for immediate response and prompt containment of events, which pose a threat to the electric safety of people, animals or may lead to systematic malfunctions of equipment or on-site accidents.

І. Actions of employees or witnesses to accident or incident posing a threat to electric safety

• • Time limits for providing information: immediately

  • Information to be addressed: for employees – to employee's immediate supervisor or another authorized person at the enterprise. For consumers – to MET Ukraine LLC

  • Action plan: in case of detecting events, which pose a threat to the electric safety of people, animals or may lead to systematic malfunctions of equipment or on-site accidents, it is necessary to immediately make sure to (primarily that you personally) stay at a safe distance from the accident scene (in case of ground short circuit or tree fall on the overhead transmission lines safe distance is at least 8 meters), to notify people around of the danger, to prevent passers-by and animals from approaching the accident scene, and to report the accident through the communication means or an immediate supervisor or another authorized person at the enterprise, for consumers – MET Ukraine LLC, by calling +38 044 227 82 46 or +38 050 335 37 07

ІІ. Actions of supervisors or other authorized persons at the enterprise in case of receiving a report of an accident or incident posing a threat to electric safety

• • Time limits for providing information: immediately

  • Information to be addressed: in case of fire on sites: civil protection, fire safety and mobilization work department, REM, Operative Dispatching Center to be reported by communication means (by calling 101) and MET Ukraine LLC – by calling +38 044 227 82 46 or +38 050 335 37 07

  • Action plan: first of all, on-site supervisors must assess the situation and determine consequences of the accident or other events posing a threat to electric safety, if necessary, organize first medical aid, and take prompt measures to prevent similar events.

To report a threat to electric safety, please call +38 044 227 82 46 or +38 050 335 37 07 or send an e-mail to info.metukraine@met.com

Please always specify "Threat to electric safety" in subject of an application.

Address and phone number of customer service center:

MET Ukraine LLC

Address: 36 D Yevhena Konovaltsia Street, Kyiv, Ukraine, 01133, office 25
Phone: +38 044 227 82 46 or +38 050 335 37 07
Email: info.metukraine@met.com

Working hours:

Monday to Friday
9.00 a.m. to 1.00 p.m.
2.00 p.m. to 6.00 p.m.

Lunch break from 1 p.m. till 2 p.m.
Closed on: Saturday and Sunday.